HOW TO REGISTER A DISPUTE
The great majority of ticket purchases go smoothly, but occasionally things can go wrong. If you’ve had a problem in buying tickets or with tickets you have bought, we might be able to help you.
In the first place, you should always contact the box office or agent from whom you bought your ticket(s); most problems can be sorted out by the original ticket seller and we can’t help you unless you have already tried to resolve the matter directly with them. You can search for customer service contact details for STAR members here…
STAR is approved by the Chartered Trading Standards Institute as an Alternative Dispute Resolution provider. You can find more details here.
If you have been unable to resolve your dispute directly with the ticket seller then:
THE EVENT IS YET TO TAKE PLACE
SEND US DETAILS
You can send us general details of your dispute and we can try to help you or suggest what action to take next.
This is most appropriate if the event for which you have bought tickets is yet to take place. Send us details of your dispute and we can try to help you.
THE EVENT HAS ALREADY TAKEN PLACE
ALTERNATIVE DISPUTE RESOLUTION PROCESS
STAR is approved by the Chartered Trading Standards Institute as an Alternative Dispute Resolution provider.
You can therefore ask for your dispute to be considered through our official ADR process.
