ABOUT STAR

STAR – the Society of Ticket Agents and Retailers is the self-regulatory body for the entertainment ticketing industry in the United Kingdom. Originally formed in 1997, it has many of the biggest names in ticketing as members. STAR members include major UK ticket agencies as well as numerous venues and box offices in London and across the country.
There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR’s work. You can find the current membership list here.

STAR is funded by annual contributions from its membership. Administration is carried out by the Council which, together with the chairman of the Council, is elected bi-annually by the membership of STAR. Day-to-day functions are carried out by the STAR office which is based in York and provides information and advice in relation to STAR and the operation of the Code of Practice as well as managing our dispute resolution service. Click here for a list of STAR Council members and staff.

STAR is approved by the Chartered Trading Standards Institute as an Alternative Dispute Resolution provider. You can find more details here.

A sub-committee examines all breaches of the Code reported to it and disciplines members if it considers it necessary, with expulsion from STAR as a potential option in the most serious cases. The sub-committee is made up of Council members and independent people, with the latter always in the majority and providing the Chair. Appeals against the sub-committee’s decisions are heard by the Council; any Council member with a business interest in a case being considered by the sub-committee is not eligible to vote on anything to do with that case at a meeting where it is considered.