STAR Ticketing Seminar 2018

STAR members can register up to three representatives from their organisation, free of charge, for the AGM, members' lunch and the afternoon seminar. Members can also book to discuss Ticketing Apprenticeships with Tracey Cooper from the National College Creative Industries. Click the register link above for more information.

The cost of the seminar for non-STAR members is £100. Members of UK Theatre, Society of London Theatre, Society of Box Office Managers, National Arenas Association and Concert Promoters Association pay only £50. If you are a member of one of these organisations and do not have the appropriate discount code, please contact info@star.org.uk

1.15pm - 1.20pm

Welcome

1.20pm - 2.10pm

STATE OF THE (TICKETING) NATION
Barely a day goes by without there being another news story about ticketing, but what are the biggest outstanding issues for the industry?

The panel will discuss key developments in legislation, regulation and best practice, looking at how effective or ineffective they might be and how they impact on ticketing businesses.

We’ll be talking about legislation to tackle ticket bots, enforcement action by regulatory bodies, advertising ticket prices, fair terms and conditions and ensuring that disabled people have equal access to booking tickets.

There will also be opportunity for questions and comments from delegates and we’ll wrap it up with a look at what further activity we might expect to see in the year ahead and the things that you consider to be priorities.

2.10pm - 2.50pm

PRIVATE LIVES
In the wake of the implementation of GDPR, what does the future hold for data protection and privacy rules? How well do we understand the meaning of consent and proper accountability between data subjects and data controllers?

2.50pm - 3.10pm

Tea Break and Networking

3.10pm - 3.50pm

NEW KIDS ON THE BLOCK
Everyone’s talking about blockchain, but do we really understand what it is or how it might be useful in ticketing? We’ll start with a very simple guide to blockchain before the panel discuss their views on how and when we might see an impact on the way tickets are sold and controlled. Are there other, simpler, solutions to the same issues that should be considered and, anyway, doesn’t it all depend on some unlikely investment in ticketing systems and the risks of pioneering disruptive technology?

3.50pm - 4.30pm

JUST THE TICKET!
Much of STAR’s work revolves around helping settle disputes between customers and members. We’ll put some complaint scenarios to the panel for them to consider and offer their responses, possibly identifying recurring problems faced by ticket buyers that deserve better, industry-wide, solutions.

At the end of the seminar, the theatre bar will be open for networking and delegates will get a 25% discount on drinks on presentation of their seminar badge.